International portfolios

One operator, several countries.

Most of what is written about resident amenities assumes a single market. If you hold buildings in more than one country, the hard part is not deciding whether the idea is good. It is that the rules, the language, the supply route and the person who signs are different in every one of them.

4languages the resident app ships in19 %EU average share of income spent on housingOneaccountable operator per building

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A Convenience Hub is the same product in every market: a wall of compartments a resident can borrow from or buy from at any hour, planned, installed, stocked and run by one company. What changes across borders is everything around it, and pretending otherwise is how a portfolio rollout stalls in its second country.

Every figure checked at source

The figures this page rests on

From the Eurostat Housing in Europe 2025 edition. They are here to size the problem, not to claim anything about what a Convenience Hub does to it.

19 per cent

of disposable income goes on housing across the EU on average.

25 per cent

in Germany, the highest of the markets covered on these pages.

37 per cent

for households below the at-risk-of-poverty threshold, against 16 per cent for those above it.

Five markets

have a page of their own here, each argued on its own national statistics rather than on a European average.

Sources

Eurostat, Housing in Europe, 2025 edition

Checked at source, 22 September 2026

What a cross-border portfolio runs into

One contract shape, five legal settings

Who signs is different in every market

A managing agent in Germany, a developer in Austria, a housing cooperative in Switzerland, a building administrator putting it to an owners' meeting in Italy, a build to rent operator or a property administrator in Spain. The commercial offer does not change. What changes is the document it arrives in, and we write it for the person who has to defend it in the room.

The cost can rarely be passed through, and that is fine

In several of these markets the list of charges recoverable from tenants is set by law and a Convenience Hub is not on it. So it is never a recoverable charge. On Option A, Fixed Rent, it is rental income to the owner. On Option B it is equipment the owner funds and earns from. Both sit in the same proposal, costed on the same assumptions, and residents pay only for what they borrow or buy.

The selection has to be local even when the contract is not

Portable fans and beach coolers move in Valencia and sit still in Zurich. Ski and luggage items invert that. The contract, the hardware and the software are identical across a portfolio; the stock list is set per building and retuned once a few weeks of real use exist.

Reporting has to compare across assets

The point of running one operator in several countries is being able to put the buildings next to each other. Usage, restock frequency, the lines that sell out and the ones that never move are reported the same way in every market, so a portfolio view means something.

How a portfolio rollout actually runs

One building first, then the rest

We would rather start with one building than sign a portfolio. A single hub running for a few weeks produces the thing no proposal can: a real selection for that kind of resident, in that country, with numbers attached. That becomes the template for the next one, and the second building is materially better than the first because of it.

The commercial terms are the same everywhere. One year standard, optionally two at up to 20 per cent more rent per month. Three metres of wall gives 22 product slots, five metres 35, seven metres 48. Two modules on the three and five metre hubs, four on the seven metre hub.

Software

Where this is the wrong answer

Portfolios spread so thinly that no two buildings can share a service route. Owners who want the equipment bought once rather than a service run continuously. Markets where we have no route and would be promising one. In any of those, the honest recommendation is not us.

Questions from multi-market owners

Which countries can you actually operate in today?

Ask before you plan around it. Lentra is based in Vienna and the operating footprint is real but finite, and a service like this is only as good as the route that restocks it. We will tell you plainly where we run today and where we would be starting from nothing, rather than treating a map as a commitment.

Does the resident app work in the language of each building?

Yes. The app and the labelling run in the language of the building, and product names are translated with it. The term Convenience Hub stays the same in every language, because it is the product name rather than a description of it.

Can different buildings in one portfolio use different operating models?

Yes. Option A, Fixed Rent, and Option B, the owned route, are decided per building, not per portfolio. It is common for an owner to take Fixed Rent on the first building to see it work with no capital at risk, then own the ones that follow.

Where to go next

This page is an entry point. The five national pages below are each written in their own language, on their own figures.

A hub in the first building

You get a footprint for that lobby, a starting selection for those residents, both operating models side by side and every assumption in writing.

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